New and Expanding Commitments from Leading Telecom Brands Contributed to Continued Worldwide Growth
May 2, 2012, Atlanta, GA – OpenSpan, Inc., OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, today announced another record quarter. OpenSpan reached record revenues and income results for the second quarter in a row, beating the previous records set in Q4 2011. The company saw increases in revenues and back-to-back quarters of positive net income. The quarterly success resulted in another new record for trailing 12-month revenues since April 1, 2011. From a licensing perspective, OpenSpan more than doubled its year-over-year software revenue in Q1.
OpenSpan CEO Eric Musser called attention to new and expanding relationships with leaders in the telecommunications industry as a key contributor to the company’s continuing success. OpenSpan already counts among its customers two of the five largest telecommunications firms in the Fortune 500, and three of the top MSOs in the Forbes Global 2000. “Leading telecom companies in three different countries made significant investments in OpenSpan Desktop Automation and Desktop Analytics in the first quarter, and we anticipate continued growth in our telco customer base as this dynamic industry continues to adapt to change.” Musser said. “We’re seeing similar success in financial services, insurance and other industries where regulatory and technological change demand a focus on efficiency, productivity and a superior customer experience in the contact center or at the retail counter.”
In response to growing interest in its Desktop Automation and Analytics technology, OpenSpan invested heavily in research and development in the first quarter, expanding its product development organization by 41 percent. OpenSpan Chief Technology Officer Damon Lockwood cites the company’s relationships with telecom companies as a valued source of input that is driving plans for future innovations in Desktop Automation and Analytics. “We’re working closely with our telecom industry customers to measure and optimize how business users interact with the software on their desktop, to make OpenSpan continuous process improvement a strategic technology for managing the customer experience,” Lockwood said. “We’re expanding our research and development organization to build automation and analytics technology that becomes a key competitive weapon–not only in telecom, but across all industries we serve.”
April 24, 2012, Atlanta, GA - OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has announced the availability of version 5.2 of its Desktop Automation and Desktop Analytics technology. The latest OpenSpan Server release also features significant enhancements in support of automation and analytics deployments. Version 5.2 improves scalability and performance to streamline deployment and management for OpenSpan’s growing number of global customers with large implementations spanning multiple geographies. The new release also includes several architectural changes that add flexibility and responsiveness to the platform.
OpenSpan technology is used in contact center, retail and back-office environments worldwide where process efficiency, worker productivity and customer experience management have strategic impact on revenue generation, profitability and customer loyalty. A Lean Six Sigma assessment of OpenSpan customer deployments in 2011 documented an overall productivity improvement of 21 percent, resulting in an estimated $1.6 billion in cost savings. OpenSpan implementations impacted over 8 billion agent tasks in contact centers and 790 million worker tasks in back-office environments last year.
“Our customers regularly extend their deployments to larger and larger groups of users, in an effort to expand the productivity and efficiency gains they experience with OpenSpan solutions,” said Eric Musser, CEO of OpenSpan. “We will continue to work to scale our architecture to meet growing customer needs.”
OpenSpan Chief Technology Officer Damon Lockwood characterizes the new release as setting the stage for significant additions to functionality now in development. “This update refactors our server architecture to offer an unmatched ability to handle bursts of user activity and to reinforce system redundancy and fault tolerance,” Lockwood said. “Version 5.2 also provides underpinning to support our vision for new capabilities that will further cement our leadership in Desktop Automation and Analytics technology.”
Among the changes in the new release are:
- A new application server database architecture to support server-based user management, runtime deployment, authentication and security token services.
- A scalable database infrastructure to support massively parallel event collection to analyze the desktop activity of very large groups of end-users.
- Faster object matching performance for Web applications, for more seamless desktop integration and automation.
- A new user event collection Web service that can be scaled independently of other Web services.
Version 5.2 is available for OpenSpan customers who are current on maintenance at no charge.
