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Francis Carden

Francis Carden

About: Francis Carden

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Posts by Francis Carden:

Contact Centers lead Desktop Automation drive, 18 Jan 2012
Google Analytics v Desktop Analytics, 13 Jan 2012
Is it 2012 already?, 04 Jan 2012
Enterprise UI’s looking to get in on Consumer Web UI Bandwagon?, 08 Feb 2011
Enterprise UI’s looking to get in on Consumer Web UI Bandwagon?, 08 Feb 2011
12 Days of Christmas for the Call Center, 02 Dec 2010
Don’t blame IT for integration failures., 19 Nov 2010
Don’t blame IT for integration failures., 19 Nov 2010
Why we like competition at OpenSpan, 09 Nov 2010
Why we like competition at OpenSpan, 09 Nov 2010

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analytics business process improvement call center contact center copy and paste copy paste customer experience management Desktop Analytics Desktop Automation eliminate copying and pasting end user experience infographics news OpenSpan Press Release process excellence process improvement software research six sigma user experience software
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