Productivity

OpenSpan by the Numbers

by Laura Tanner March 5, 2012

What’s the real-world impact of OpenSpan’s user process improvement technology?  Our Lean Six Sigma black belts did the analysis, and the results of our process improvement assessments are outlined in our new infographic.  The outcome is clear:  OpenSpan customers see very real and very dramatic improvements in their operations thanks to their process improvement and [...]

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A Simple Formula

by Raun Kilgo August 4, 2010

Since the 1970s, few departments and major corporations have had more technology thrown at them than the contact center. All of this technology was for the purpose of better managing a company’s interactions with its customers. Today in many centers, t…

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