http://blogs.openspan.com OpenSpan - User Process Improvement Wed, 22 May 2013 13:21:13 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 http://blogs.openspan.com/2013/05/what-if-you-could-eliminate-post-call-wrap-up/ http://blogs.openspan.com/2013/05/what-if-you-could-eliminate-post-call-wrap-up/#comments Wed, 22 May 2013 13:21:13 +0000 Paul Sewell http://blogs.openspan.com/?p=1966 http://blogs.openspan.com/2013/05/what-if-you-could-eliminate-post-call-wrap-up/feed/ 0 http://blogs.openspan.com/2013/05/the-agent-desktop-and-its-strategic-role-in-contact-center-performance/ http://blogs.openspan.com/2013/05/the-agent-desktop-and-its-strategic-role-in-contact-center-performance/#comments Mon, 20 May 2013 13:20:08 +0000 Francis Carden http://blogs.openspan.com/?p=1952 http://blogs.openspan.com/2013/05/the-agent-desktop-and-its-strategic-role-in-contact-center-performance/feed/ 0 http://blogs.openspan.com/2013/04/going-beyond-agile-development-for-claims-automation/ http://blogs.openspan.com/2013/04/going-beyond-agile-development-for-claims-automation/#comments Tue, 30 Apr 2013 19:12:46 +0000 rdunlap http://blogs.openspan.com/?p=1943 http://blogs.openspan.com/2013/04/going-beyond-agile-development-for-claims-automation/feed/ 1 http://blogs.openspan.com/2013/04/why-contact-centers-should-take-thoreaus-advice-simplify-simplify-simplify/ http://blogs.openspan.com/2013/04/why-contact-centers-should-take-thoreaus-advice-simplify-simplify-simplify/#comments Thu, 25 Apr 2013 13:54:36 +0000 Paul Sewell http://blogs.openspan.com/?p=1930 http://blogs.openspan.com/2013/04/why-contact-centers-should-take-thoreaus-advice-simplify-simplify-simplify/feed/ 1 http://blogs.openspan.com/2013/04/a-step-in-the-right-direction-for-improving-the-customer-experience/ http://blogs.openspan.com/2013/04/a-step-in-the-right-direction-for-improving-the-customer-experience/#comments Wed, 10 Apr 2013 17:12:26 +0000 Paul Sewell http://blogs.openspan.com/?p=1920 http://blogs.openspan.com/2013/04/a-step-in-the-right-direction-for-improving-the-customer-experience/feed/ 2 http://blogs.openspan.com/2013/03/claims-automation-success-story/ http://blogs.openspan.com/2013/03/claims-automation-success-story/#comments Tue, 26 Mar 2013 14:51:50 +0000 rdunlap http://blogs.openspan.com/?p=1912 http://blogs.openspan.com/2013/03/claims-automation-success-story/feed/ 1